Help desk
I will tell you a secret dream I have… to become an IT support! 
When I told a close friend of mine about this dream I have, she was not surprised anymore. She knew how much I love helping others solve technical problems. Of course, I will be the first one to tell you that I am no expert. I graduated with a degree in Accountancy. I only know what I learned through trial and error and from the research I do. Help desk is what those close to me call me.
But for those who are really interested in putting up a customer support in their web sites, manned by someone who is a technically competent person, there is a Help desk software that you can use. The help desk script I am talking about is named “HESK”. It is a free script, alternative to commercial customer support help desks. Just imagine, you put up a web site that offers say, shared web hosting. But then you are not financially sound yet to hire a technical support person to be there to provide help. So instead of crippled by that little problem, why not get a free customer support software that runs with a MySQL database. A ticket-based support system is now set up for your web site.
Like I always say, customer support is very important. The after-sales is as important as the before and during. You just never know when your customer is someone big who has the potential to become a repeat customer. Or better yet, who has a legion of friends who are all potential customers themselves.
So if you want to become a great business, better provide a help desk at your web site where customers, existing and potential ones, can create a ticket when needed. And for the free help desk software you need, go to PHPJunkyard.com now.
